T&C’S & RETURNS
All Ground Control Rugs are masterfully hand loomed to order – Please allow 6-8 weeks for delivery. If you need a style faster than this standard lead time. Please email us at firstname.lastname@example.org
We offer free shipping for all orders over $150 on all Australian and US orders. For international shipping rates – please contact us for orders/freight costs at email@example.com . For all orders outside Australia and USA, please note that orders may be subject to customs, duties or taxes which are payable by the receiver.
Due to the hand made nature of our goods, slight variations will arise during the making of our rugs , the following are not treated as faults or flaws:
SIZE VARIATIONS Due to the hand woven nature of our rugs – some minor size variance may occur from time to time. Our industry standard is +/- 3%
All Ground Control Rugs are made from natural fibres and hand dying processes. We try our hardest to maintain limited colour variation, but some small variations can be standard with our unique process. Colours in images may vary from your final rug, depending on catalog printing and computer monitor differences. We also offer a swatch service, should you want to see rug colours/weaves up in person.
NATURAL FLAWS AND IMPERFECTIONS
Our Ground Control rugs are all hand made with love and attention by our skilled weavers, in luxe hand spun natural fibres. Due to the handmade nature of our products, some minor imperfection and irregularities may occur from time to time. Some of these subtleties may be reflected in weave or pattern/ line consistency. We believe these subtle difference are to be embraced, adding to each pieces uniqueness . The hand made process, with its natural texture, adds both personality and character to your space .
Our hand selected natural fibres will likely have some shedding after weaving into your beautiful rug, over time this will stabilise. A good shake of the rug, or a routine vacuuming with a non motorised/brush head – will expedite this process, and eliminate any excess fibres. To reduce pilling, pulling and loose/long threads in our rugs, make sure any vacuuming is not undertaken with a rotating or brush head vacuum cleaner. This will also keep your rugs weave in top condition, and lengthen its life. Pilling can occur if brush head vacuums are used.
Any long threads that may have come to light after the settling of the rug can be trimmed neatly with scissors . If In doubt – please email and we can assist in directions.
All textiles will fade in steady and uninterrupted sun. Darker colours will be more susceptible to fading. We recommend rotating your rug frequently, to maintain its overall colour consistency, and to reduce damage caused by direct light. Prolonged sun baking is bad for both humans and rugs.
Ground Control rugs, due to their handmade qualities, are not able to have an extended lifetime warranty. We will however replace or carry out repairs to any rug that is deemed defective during the 12 months from the date of delivery. This guarantee is only provided for rugs used in normal residential conditions, and not for heavy commercial/retail use. The rug must have been cared for in accordance with our standard product care. If these procedures have not been followed, this would terminate this warranty.Please take note, that any of the natural construction variations – as outlined above – are not deemed faults or product defects, and will not be covered under this warranty.If you would like to make a claim under this warranty, please send us images and a proof of purchase/order number to firstname.lastname@example.org and we can start to assess your rug for you.
GROUND CONTROL RETURNS
Should the product not meet your expectations, it may be returned, unused within 14 days of receiving the goods. The full purchase price (less a 5% restocking fee) will be refunded. Alternatively you can exchange your product for another one to the same or greater value ( or store credit) without a restocking fee. Simply notify us via email email@example.com for a return request.Return Shipping in this situation is non refundable.Sale items on the website are non returnable/non exchangeable.Feel free to reach out to us with more questions, or take up our FREE “Room Service” offer and swatch service – so you can purchase with 100% confidence x