All Ground Control Rugs are hand loomed to order – Please allow 6-8 weeks for delivery. If you need a piece faster than this, please reach out and we will do our best to accommodate your timeline.We are able to approve a 50% deposit to make your rug, with balance prior to delivery. Please contact us to arrange this payment option, or for custom sizes/fringe finish options.
We offer free shipping on all Australian orders over $1000. On shipping from our Australian warehouse, we will send through tracking info on your order.There is no returns or refunds any Sale items.
Shipping on all US orders over $1000 is free.On shipping, we will send through tracking info on your order.There is no returns or refunds any Sale items.Our USA Shipping is ex North Carolina.
Yes, we ship worldwide! All orders outside Australia are in USD. Shipping is free fro orders over $1000, however please note any international customs duties or taxes are payable by the
GROUND CONTROL RETURNS
Should the product not meet your expectations, it may be returned, unused within 14 days of receiving the goods. The full purchase price (less a 5% restocking fee) will be refunded. Alternatively you can exchange your product for another one to the same or greater value ( or store credit) without a restocking fee. Simply notify us via email email@example.com for a return request.Return Shipping in this situation is non refundable. We will request a return to either our USA or AUS warehouse, which ever is closer to client.
Sale items on the website are non returnable/non exchangeable.
Feel free to reach out to us with more questions, or take up our FREE "Room Service" offer and swatch service - so you can purchase with 100% confidence