All Ground Control Rugs are hand loomed to order – Please allow 6-10 weeks for delivery. If you need a piece faster than this, please reach out and we will do our best to accommodate your timeline.
We are able to approve a 50% deposit to make your rug, with balance prior to delivery. Please contact us to arrange this payment option, or for custom sizes/fringe finish options.
We offer free shipping on all Australian orders over $1000. On shipping from our Australian warehouse, we will send through tracking info on your order.
There is no returns or refunds any Sale items.US SHIPPINGShipping on all US orders over $1000 is free.
On shipping, we will send through tracking info on your order.There is no returns or refunds any Sale items.Our USA Shipping is ex Los Angeles.
We ship worldwide! All orders outside Australia are in USD. Shipping is free for orders over $1000, however please note any international customs duties or taxes are payable by the receiver.
GROUND CONTROL RETURNS
Ground Control offers a 14-day money-back guarantee (less a 10% restocking fee) on any products purchased on the website, except for custom items provided products are returned in original and unused condition.You may exchange the item for another item of the same value with no restocking fee.You must email Ground Control with your refund request within 14 days of receipt of your item.If the returned merchandise is approved for refund assessment, you are responsible for the return postage to Ground Control.Ground Control reserves the right to inspect and assess the condition of returned merchandise before processing a refund or exchange.After 14 days, there is no refund for a change of mind.CUSTOM ORDERSGround Control will not change or exchange a product once the product design and order have been signed off by you and/or the manufacturing has commenced.Ground Control will not refund a customised product except where there is an agreed manufacturer's fault or defect.
FOR FURTHER INFORMATION - PLEASE VISIT OUR TERMS OF SALE - or email us with specific enquiries.
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